Frequently Asked Questions

As a Chronius patient you have access to: unlimited messaging with your interdisciplinary care team, virtual visits, robust care coordination, patient advocate services, and access to our patient empowerment platform. It also includes personalized care plans tailored to your individual needs.

At Chronius, our primary care providers are dedicated to guiding you through every step of your healthcare journey. If you don’t have a diagnosis, they work closely with you to help uncover the root cause of your symptoms. If you need a treatment plan, they’ll build one tailored to your needs, and if your symptoms change or you experience a flare, they’ll help you adjust your plan accordingly.

They also ensure you have the right specialists in your care team, coordinating referrals and offering a well-rounded approach to managing your health. Beyond that, your provider is there to help you with preventive care, urgent issues, and navigating complex recommendations from other specialists. Think of them as your guide, advocate, and advisor—someone who is dedicated to your long-term well-being and overall health.

Our care coordinators manage all aspects of the administrative work involved in your healthcare, so you no longer have to feel like managing your care is a full time job. These services are unlimited as part of your membership.

Our care coordinators handle scheduling appointments, coordinating referrals to specialists, managing lab tests, and ensuring that all providers involved in your care are communicating and aligned on your treatment plan. They also organize and maintain your medical records, ensuring that your health information is up-to-date across your entire care team.

Additionally, they help with insurance coordination, working to get pre-authorizations, handling denied claims, and making sure your care is covered appropriately.

Our board-certified patient advocates provide comprehensive support to help you navigate complex healthcare challenges. Your membership includes access to a 30-minute meeting with a care advocate each month, with additional meetings available for a fee. Patient advocates help with a range of services, including:

• Assisting you in picking the right insurance plan based on your needs.

• Connecting you with social services, such as transportation, housing, or financial assistance programs.

• Attending specialist visits with you virtually to ensure you’re fully supported during appointments.

• Coordinating with hospital staff if you are admitted to ensure your voice and preferences are heard.

• Talking through treatment options, coordinating second opinions, and helping resolve billing or insurance disputes.

• Offering personalized guidance on understanding your diagnosis and treatment plan, and advocating for your needs across the healthcare system.

Our care advocates go beyond standard care coordination to ensure you have the support, guidance, and resources you need to navigate the healthcare system with confidence.

We strive to provide timely responses to all messages, because we understand that, often when living with a chronic illness, a time sensitive response can be the difference in you making an unnecessary ER trip.

Our care team will get back to you as soon as possible, always within 2 business days, during regular business hours.

Our virtual primary care practice is equipped to handle a wide variety of testing needs.

If your consultation indicates the necessity for tests, our care coordination team will be on hand to help. They'll assist in scheduling your test, whether it's identifying a lab (we typically work with Quest) that accepts your insurance, arranging an in-home blood draw, or locating a nearby health service provider for more specialized testing with the earliest availability.

Even though consultations are virtual, we prioritize ensuring that patients receive testing that is covered by their insurance and is as convenient as possible.

Once we receive your test results, we'll promptly schedule a follow-up virtual consultation to discuss the findings and the next steps in your care.

Our practice is highly proactive when it comes to specialty testing. We believe in streamlining your care journey as efficiently as possible. To that end, if you have a specialist appointment on the horizon, we work closely with you to anticipate and complete the necessary tests your specialist might request.

This approach ensures that, during the specialist visit, your doctor is equipped with all the information they need to take the next steps in your care without delay. Our primary goal is to ensure you receive timely and comprehensive care at every stage.

At Chronius, we're deeply committed to ensuring our patients have access to the treatments they need, especially when dealing with complex chronic conditions. Whether it's IV fluids, feeding tubes, or even cutting-edge experimental treatments, we're prepared to prescribe and oversee their management, just as any primary care provider would.

Our approach is strictly grounded in evidence-based medicine; we will only prescribe treatments that have solid scientific backing. However, we're also always on the lookout for emerging treatment options, recognizing that the world of medical research moves rapidly.

We don't just stop at prescribing. We understand that navigating insurance and specialty pharmacies can be a challenge. That's why we're here to advocate for you. If there are hurdles with insurance approvals, we'll step in to fight for your right to treatment. And when it comes to specialty pharmacies or specific requirements, our team will work alongside you to find the perfect fit and coordinate the logistics. At Chronius, our goal is to make it as straightforward as possible for you to receive the best care.

Yes, our providers can prescribe medications as part of your care, just like any other primary care physician. Prescriptions are made at the provider’s discretion, based on what they believe is best for your health and treatment needs.

Please note that Chronius does not prescribe controlled substances.

However, if you need medications that fall into the controlled substances category, we are more than happy to help connect you with specialists such as psychiatrists or pain management providers who are able to prescribe them, depending on your needs.

If you need to go to the hospital, we’re here to support you throughout the process. If your Chronius provider refers you to a specialist at the hospital, we’ll provide the referral and help with scheduling.

If you visit the ER, we’ll make sure your medical records are transferred to Chronius so your provider can review your stay, test results, and any new treatments. We’ll also coordinate follow-up care and schedule an appointment to discuss your next steps.

If you’re admitted, your Chronius care team will connect with the hospital and make sure you are advocated for during your stay. We’ll work directly with your clinical team to ensure continuity of care and that all aspects of your treatment are well-coordinated. After discharge, we’ll schedule an urgent visit with your Chronius provider to review any changes to your treatment plan and medications. We’ll also assist with any hospital bills or insurance issues to help ensure everything is handled smoothly.

Yes, we offer same- and next-day acute care visits (during regular business hours on weekdays) with one of our Nurse Practitioners / Physician Assistants for conditions like urinary tract infections (UTIs), minor infections, rashes, coughs, cold and flu symptoms, and medication adjustments. However, for certain situations where a physical exam is needed—such as suspected fractures, severe cuts, sprains, breathing difficulties, chest pain, or deep infections—we may recommend visiting a local urgent care center to ensure you receive the appropriate in-person care.

At Chronius, every referral is personalized to your specific needs. Our care coordination team searches for providers who fit your preferences—whether that’s taking your insurance, being close to you, or having expertise in your particular conditions. We also ensure that the providers have a strong track record with other patients, so you can feel confident in your care.

Each search is custom-tailored for every patient and referral, saving you hours of work and getting you to the right care faster. We refer to specialists, mental health professionals, nutritionists, physical therapists, home health services, infusion centers, and more. Plus, we keep a list of providers who haven’t met patient expectations to make sure you avoid them.

We know how important it is to build a care team you can trust, and our approach ensures you’re connected with the best possible providers.

Yes, we can assist with medical forms, including accommodation letters, disability forms, handicap applications, FMLA paperwork, and more. We understand that these forms are often essential for our patients to access the support and accommodations they need.

These services come with a small additional fee and may require a visit with your provider to ensure the forms are completed accurately and reflect your current health needs.