How We Help
What to expect when you join ...
Build your Health Profile
As soon as you join Chronius and schedule your first appointment, you'll get access to the Chronius patient portal.
Before your first visit, you'll be able to start sharing your history, your symptoms, your medications, the diagnoses you have and the ones you suspect, and any records you've collected along the way through our intake form. This will help build your health profile in your portal. We know most of our patients arrive with a complicated journey behind them, often years of specialists, tests, and unanswered questions. We want all of it in one place, so your care starts from as complete a picture as possible instead of starting over.
Your physician comes into your first visit already oriented to your story, and the visit itself is where you go through it together in detail. From there, your care team digs deeper into your records as your care plan takes shape.
You'll also get access to the portal's symptom tracker, health education library, and more.
Meet your Care Team
Your care starts with a 60-minute initial visit over video with your primary care physician. That's time to walk through your history, what's going on now, and what you want to work on, whether you're searching for a diagnosis, looking for a better way to manage the conditions you already have, or simply want a better quality of life. If it takes more than one visit to get through your story, that's fine. We'd rather understand it than rush it.
Every Chronius clinician completes our proprietary training in complex chronic conditions. You won't have to start by explaining what your conditions are.
We pride ourselves on providing a team-based approach to your care. Your physician leads, but a whole team is behind them, collaborating on your care and giving you more people to turn to when you need help.
Your primary care physician, who leads your care, manages your care plan, and sees you for ongoing follow-up
A physician assistant or nurse practitioner who is available for same-day or next-day and urgent care visits, annual physicals and preventive care, and additional follow-up visits when you need them
A care coordination and nursing team that handles referrals, records requests, and prior authorizations, and guides your labs, imaging, tests, and treatment orders to the right place
A care advocate you can book time with for more hands-on help navigating the healthcare system
Get your Personalized Care Plan
Together with your physician, you'll build a personalized care plan around your health goals.
Your plan may include testing, medication, diet and lifestyle changes, counseling, physical therapy, and referrals to specialists. It takes shape over your first few visits and changes as we learn what works for you. Because your conditions interact with each other, your plan looks at the whole picture, so the dots get connected instead of each condition being treated in its own silo.
Access In-Depth Follow Up Care
Your care team provides ongoing video visits and secure messaging to manage symptoms, adjust medications, and keep your care plan moving. Follow-up visits typically run longer than the average primary care appointment, so there's time to actually work through what's going on.
Virtual-first means care that fits around your energy. No waiting rooms, no drive, no PTO day for a follow-up. When something requires in-person care, like a physical exam, imaging, or an IV treatment, we'll refer you to a local provider and help you find the right one. Everything below is delivered by clinicians trained in complex chronic conditions, so even a routine visit accounts for how your conditions interact. Here's what ongoing care at Chronius includes:
Same-day or next-day and urgent care visits
Diagnostic workups, including lab work, imaging, and testing for new or unexplained symptoms
Medication and treatment adjustments
Help during flare-ups
Messaging for quick questions
Annual physicals and preventive care
Mind-body medicine visits
Physical therapy (available in select states, depending on coverage)
Help Navigating the Healthcare System
Our care coordination team works behind the scenes on the things that usually fall to the patient: sending referrals, requesting outside records, handling prior authorizations, and guiding your labs, imaging, tests, and treatment orders to the right place.
Referrals get particular attention, because finding the right specialist is often the hardest part. When your physician refers you out, we look for providers who fit your conditions, your location, and your insurance, and who have experience with patients like you. Booking the appointment is still up to you, though your Care Advocate can take that on if you'd like.
For patients who want a higher level of support, your Care Advocate is available by appointment. Think of them as the person in your corner who knows how the system works. They can prepare you for specialist appointments or join you for them, schedule outside appointments on your behalf, help you understand test results and treatment options, make sense of insurance and billing questions, help you compare and choose a health insurance plan, and walk you through what disability benefits are, whether you might qualify, and how to apply. When the path isn't clear, they help you figure out what to do next.
Your first 30 minutes with your Care Advocate each month are included in your membership. Beyond that, Care Advocate visits are billed separately, so you can use as much or as little of this support as you need.
What Makes Us Different
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Ever had a doctor dismiss your concerns and make you feel like they didn’t truly believe your testimony? We won’t do that. Ever. We listen, and have the humility to admit when we’ll need more time to get to the bottom of what is ailing you.
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Our clinicians are robustly trained on your specific complex, chronic disease. Because you shouldn’t have to feel like you know more than your doctor about your condition.
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Our clinicians don’t rush you out of the appointment as soon as they can. We work with you for as long as it takes to address your concerns. No more 7-minute appointments that end before you make any progress.
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We don't believe in passing the buck when it comes to your healthcare. Instead, we are fully committed to a proactive approach, rather than only handing you off to a specialist. We excel at care coordination, stepping up as the 'quarterback' of your care.
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There is so much more to your care journey than just primary care. That’s why we connect you to mental health, mind-body, physical therapy, and nutritional support, and give you a personal care advocate to help you with any health-related tasks (really, anything!).
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We’re patients with multiple chronic conditions ourselves, and we’re on a mission to create the kind of care we wish we had access to.